Returns & Exchanges
We want you to be happy with your OGAA purchase. If something isn’t right, you may request a return or exchange within 30 days of delivery.
To be eligible, merchandise must be unworn, unwashed, unused, and in its original condition. Original tags should remain attached when applicable. Items showing signs of wear, washing, damage, odors, or alteration may not be accepted.
How to Start a Return
Before sending an item back, contact us at hello@ogaaoutdoors.com with your order number and the item you would like to return or exchange. We will provide return instructions.
Please do not send merchandise back without contacting us first.
Exchanges
Need a different size? Eligible apparel may be exchanged within 30 days of delivery, subject to availability. If the requested size or item is unavailable, we may issue a refund instead.
Return Shipping
Customers are responsible for return shipping costs for standard returns and size exchanges. Original shipping charges are non-refundable.
If you received an incorrect, defective, or damaged item, contact us at hello@ogaaoutdoors.com. If the issue is our responsibility, OGAA Outdoors will cover the appropriate return or replacement shipping costs.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.
Final Sale & Non-Returnable Items
Items specifically marked Final Sale are not eligible for return or exchange. Gift cards are also non-returnable.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@ogaaoutdoors.com as soon as possible and include your order number and photos when appropriate so we can resolve the issue.
Questions?
For questions about returns, exchanges, or refunds, contact:
OGAA Outdoors
hello@ogaaoutdoors.com